The Digital Workplace Is Key to Digital Innovation

Employees’ working environments in traditional organizations are characterized by siloed technologies, segregated physical spaces and asynchronous email communications. Behaviors, technologies and physical constraints in these workplaces result in a fundamental disconnect between what employees can accomplish and what companies need them to do in the digital era. Success in the digital era depends on transforming how work is done to create digital workplaces and improve employee experience. This entails addressing two dimensions— employee connectedness and responsive leadership—with three design levers for each dimension. Based on the digital transformational journeys of three established companies, the full article describes how digital workplaces drive success and how IT leaders play a critical role in the transformation.